Privacy Policy

Last Updated: 14 March 2025

Welcome to Citi Foods! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Citi Foods app. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information

• Name – Required for account creation and order processing.
• Email – Used for registration, communication, and support.
• Phone Number – Used for account verification and customer support.

b) Location Information

• We collect your real-time location to:
  • Deliver your order accurately.
  • Enable delivery personnel to locate you efficiently.
  • Provide location-based services and recommendations.
• Location data is only collected when the app is in use and you have granted permission.

c) Storage Access

• We require access to your storage to:
  • Allow delivery personnel to upload documents for verification.
  • Enable uploading of service-related images.
• We only access files that you choose to upload.

d) Camera Access

• We use your camera to:
  • Allow delivery personnel to capture images for service verification.
  • Enable users to upload profile pictures or service images.
• We do not access your camera without permission.

e) Usage Data

• We collect information about how you use the app, such as:
  • Features you access.
  • Time spent on the app.
  • Errors or performance issues.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process orders and facilitate delivery.
• Improve customer support and service quality.
• Enhance security and prevent fraud.
• Comply with legal and regulatory requirements.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Delivery Personnel – To fulfill and deliver your orders.
• Third-Party Service Providers – For payment processing, customer support, and app functionality.
• Legal Authorities – If required by law or to protect against fraud or security threats.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, use, or disclosure, including:

• Encryption of sensitive information.
• Secure access controls.
• Regular security audits.

5. Your Rights and Choices

You have the right to:

• Access, modify, or delete your personal information.
• Withdraw consent for location and camera access at any time through your device settings.
• Opt-out of marketing communications.

6. Retention of Data

We retain your personal information only as long as necessary to:

• Provide our services.
• Comply with legal requirements.
• Resolve disputes and enforce agreements.

7. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their policies separately.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the app after updates means you accept the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 admin@citifoods.pk
📞 0300-1598884

By using Citi Foods, you agree to this Privacy Policy.